VrooMate Account and Data Deletion Policy

Effective date: 28 October 2026 | Operator: Harish Babu Sammeta, trading as ZesToraX | Contact: support@zestorax.com

Request deletion

In VrooMate, open Account > Additional settings > Delete account and confirm. Recent authenticated sign-in may be required. Account deletion has a 30-day grace period before final cleanup; you can cancel before finalization. Signing out, uninstalling or clearing app storage alone does not delete your cloud account.

If you no longer have the app, email support@zestorax.com with the subject VrooMate account deletion. Our public app page is https://zestorax.com/vroomate/. Identify the account phone number or authenticated account email; do not send a password, one-time code, card details or unrelated identity documents. We verify ownership using authenticated controls or a secure account verification process. We aim to respond within 30 days, subject to applicable law and necessary ownership checks.

Removed information

Finalization removes the sign-in account, active profile and photo, character memories/conversation history, activity histories, saved journeys, reports/feedback, push tokens and pending email records. In-app deletion clears account caches on that device. Clearing conversation memory is a separate option that retains the account. Provider processing and backups follow the applicable provider deletion and retention processes.

Limited retained records

Pseudonymous keyed phone and hashed verified-email markers, original trial terms/usage and starter-offer eligibility may remain for fraud prevention for up to two years after account deletion. Purchase verification records may remain for up to seven years after the purchase for billing integrity and applicable requirements. Deletion does not reset a trial or one-time starter purchase. Operational logs and independent provider backups are not necessarily erased immediately. Contact support@zestorax.com for questions or applicable access, correction and deletion rights.