ZESTORAX SUPPORT CENTRE

A little guidance.
A clearer next step.

Find a starting point for your product, then contact us if you need a hand.

What is the difference between the ₹49 offer and ₹99 recharge?

The optional ₹49 / 150-point welcome offer is shown once after selecting the free trial and is non-repeatable. ₹99 / 300 points is a regular recharge you can buy again. Each grant expires after 30 days. See all points options and usage examples.

Is VrooMate available to download?

Explore VrooMate’s companions, activities and points packs on its product page. Contact support for installation or account help.

I am not receiving a verification code. What should I check?

Check your selected country and phone number, your connection and SMS reception. Wait for the app’s resend timer before trying again. If a verification error appears, keep its exact wording and time and contact support. Do not share your OTP or repeatedly create accounts.

Can I use Google and my phone for the same account?

Use the sign-in method already associated with your account. In supported builds, Account → Link Google links an eligible Google login to your current account. If the credential belongs to another account, use account recovery or contact support; do not delete an account to work around the warning.

Why is a call or activity unavailable?

Check your account access, points balance and feature availability. If an available feature does not work, contact support with your app version and the message shown.

The microphone stopped listening or a reply is silent. What should I send?

Check microphone permission and note whether you are using the phone speaker, wired audio or Bluetooth. If the call is paused, return to the app and use Resume. Send the app version, device/Android version, time, character, language and the affected call diagnostics through support. Remove private conversation details or identifiers you do not want to share.

Are the companions real people?

No. They are fictional AI characters. VrooMate is intended for adults aged 18 and over. AI replies can be wrong and are not medical, therapy or emergency advice.

How do I get help with ProfitGuard Pro?

Use the product’s in-app support route or contact ZesToraX. Include the app name, your store domain if needed, the affected screen and steps to reproduce the issue. Never send an admin password, access token or full customer dataset.

Are all the Shopify apps already published?

ProfitGuard Pro has a Shopify App Store listing. ShelfClear, RestockClear, RewardClear and ShipClear are planned/in development. Their product pages describe the intended products; planned labels are not installation links.

Where do I manage Shopify billing?

Use the app and Shopify’s billing controls for the installed product. Check the applicable app terms and billing period. If a charge is unclear, contact support with the app name, date and order or invoice reference, without including full payment details.

Can I buy VrooMate points now?

Public VrooMate recharges are not available yet. The planned points packs do not mean that checkout is active. When purchases are enabled, review the actual price, points and validity shown by Google Play before confirming.

Does reinstalling give another free trial?

No. Reinstalling or recreating an account does not reset retained trial eligibility. Eligibility and any activation are checked by the backend. Read the trial terms shown in the app when trial access is available.

How do I ask about a payment or refund?

Contact us with the product, purchase platform, date and order reference. Keep full card numbers and payment credentials out of the message. Applicable store rules and product terms determine the available next steps; this page does not promise a refund.

How do I request VrooMate account or memory deletion?

Use Account → Additional settings in the app for the available memory/account controls, or follow the dedicated account-deletion instructions linked below. A submitted request is not the same as completed deletion. Review the stated timing and any retained eligibility or transaction records in the product notices.

Which privacy policy applies to me?

Use the website notice for browsing and contact-form information, the Shopify app notice for merchant-product data, and VrooMate’s dedicated privacy notice for its account and AI features. The policy links on this page help you find the right document.

What should I leave out of a support message?

Do not send OTPs, passwords, private keys, access tokens, full payment details or another person’s private data. Attach only relevant, reviewed diagnostics. We do not automatically attach your app conversations or session logs to the website form.