ZesToraVrooMate Purchases and Refunds Policy
Effective date: 28 October 2026 | Operator: Harish Babu Sammeta, trading as ZesToraX | Contact: support@zestorax.com
Trial and points packs
The eligible trial contains 100 total points with one 30-day expiry and no daily reset. The optional INR49 welcome offer contains 100 points, is available after trial selection and may be purchased once per verified customer. It can be skipped without losing the trial. Regular repeatable packs contain 300, 600 or 1,200 points with India reference prices INR129, INR229 and INR399 respectively. Each credited pack has its own 30-day expiry. This catalog applies to new products from 31 October 2026. Previously activated trials, historical product IDs (including the earlier 150-point welcome and 300-point starter), pending payments and credited balances retain their original benefits and expiry. A catalog change does not restart welcome or trial eligibility.
Google Play displays the actual payable price, currency and applicable taxes in your region before payment. Points are prepaid usage credit, not a promise of unlimited access or a daily allowance. Usage examples assume exclusive use of the named feature. The app shows applicable deduction rates. Points are shared across enabled features; earlier-expiring eligible grants are used first. New purchases do not renew old grants. These are one-time payments without automatic renewal.
Search deductions
A successful Maps/place search costs 20 points, including searches during calls and Vehicle Help mechanic searches. Each submitted successful search is charged once; failed searches and empty results return their reserved points. Viewing existing results, opening a result in Maps or acquiring your location does not add another search charge. Calls continue to use their separate time rate, and chat/activity replies use their displayed reply rate. Web searches have a separate 5-point charge.
Verification and recovery
Only server-verified purchases credit points. Pending/cancelled/unverified transactions do not unlock paid use. Repeated verification does not duplicate points. Use Restore pending purchases if a completed payment has not appeared; consumption and acknowledgement recovery can be retried. If you pay while signed into the wrong account, contact support rather than purchasing again. Do not share purchase tokens publicly.
Exhaustion, expiry and refunds
Paid options require sufficient unexpired points. Settings, readable history and recharge remain accessible when points run out. Short call reservations may round partial used units up; eligible whole unused reserved units are returned on settlement. Refunds or voided payments can revoke the corresponding remaining points. Google Play purchase/refund rules and applicable consumer law determine refund rights; mandatory rights are not waived by this policy.
Email support@zestorax.com with the product ID, order ID, approximate payment time and a description of the issue. Never send full card details, passwords or one-time codes. We review requests and may need ownership or store verification; no fixed support response or automatic refund is promised.